Frequently Asked Questions

Hotel Policies

Cancellation Policy

New Reservations: 

We will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date.

Reservations with pre-paid rates will be nonrefundable. Please note that changes to the reservation will be subject to availability and any rate differences.

 

Existing Reservations:

For guests with existing reservations for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored. Please note that any changes to existing reservations will be subject to availability and any rate differences. You can modify your existing reservation in the booking engine (below the calendar, bottom right – select “Modify/Cancel Reservation”) or by contacting our teams.

Guaranteed Reservation

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, $100/day will be authorized on your credit card.

Early Arrival / Late Departure / Early Departure

Check in time is after 3:00 pm and check out time is 12:00 pm. Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate you (based on availability) – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check out fees may apply. If you check out or leave before your scheduled departure date, there is a fee of one night’s room and tax.

Taxes & Fees

Room rates are subject to the following nightly fees:

  • Room Occupancy Tax – 14.00%
  • Tourism Assessment Fee – 0.2%
  • Wellness Fee – 3.00%
  • Daily Amenity Fee – $25 (+tax)

 

Daily Amenity Fee includes:

  • Premium Wi-Fi throughout the property
  • Boxed water
  • Bike rentals + bike valet
  • Skateboard rentals
  • Wellness programming

Pet Policy

We love your furry friends and they are definitely welcome at the Venice V. Please note our pet fee/policy includes:

  • $100 one time, non-refundable cleaning fee (per pet)
  • 1 dog max
  • Max weight of 50 lb per pet
  • Sorry, no cats
  • Additional fees apply for deep cleaning and/or damages that may occur during the stay

 

Visit our pet page to learn more.

Smoking Policy

Smoking is prohibited in all guest rooms or any undesignated property smoking areas. A cleaning fee of $400 will be assessed in the event smoking does occur in the guest rooms.

Parking Policy

Valet parking is available for $49 (+ tax) per night.

Special Room Options

Cribs & Rollaways

Complimentary cribs and Pack-n-Plays can be provided by request and are based upon availability.

Rollaway beds are $25/night rental and based upon availability.

Connecting Rooms

We offer connecting rooms based upon availability. Please confirm availability and request with the hotel directly.

ADA Rooms

We do offer ADA compliant rooms. To learn more please view our ADA page.

Other

Room Service

Enjoy your very own in-room dining experience provided by Great White Venice.

You can order directly from Great White app for pickup or delivery from 8am – 9pm. Delivery times range between 45 – 60 minutes with extended delivery times of 90+ minutes on the weekends. 

Business Services

We do not have a formal business center but can provide various executive services, based upon availability, including:

  • Complimentary printing for boarding passes
  • Executive boardroom, meeting room and private event space
  • Video conferencing
  • State-of-the-art audio/visual equipment

Gift Cards

We offer gifts cards redeemable at the hotel.

Learn more here.

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